Shipping policy

Shipping Policy — Mrs. R Sypriano

At Mrs. R Sypriano, we work exclusively with ready-to-ship items. This means your order is prepared, inspected, and dispatched quickly to ensure a fast and reliable delivery experience.

1. Dispatch Times

We ship all orders within:

  • Same day, when placed before cut-off time

  • Within 24 hours, in most cases

  • Maximum of 2 business days, during busy periods or unexpected delays

No items are made-to-order. Everything listed on our website is physically in stock and ready to be shipped.

2. Shipping Carriers

To guarantee safe and reliable delivery, we work with trusted UK carriers:

Domestic (UK) Shipping
We use trusted UK carriers such as Royal Mail to ensure fast and reliable delivery.

International Shipping
We use reliable international carriers such as UPS for worldwide shipping.

3. Delivery Estimates

Within the UK

Most orders arrive within 1–3 business days, depending on your selected Evri service.

International

Delivery times vary depending on the destination, customs clearance, and local postal services.
Typical delivery range: 5–15 business days, depending on the country.

Delays may occur during:

  • Weekends

  • Bank holidays

  • Seasonal periods

  • Customs inspection (international orders)

4. Tracking Information

All orders are shipped with tracking.
You will receive a tracking link by email as soon as your order is dispatched.

Please allow a short time for the courier to update tracking events in their system.

5. Shipping Address

Please ensure your shipping address is:

  • Complete

  • Correct

  • Up to date

We cannot reroute packages once they have been dispatched, and we are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

6. Lost, Delayed, or Damaged Parcels

Once your parcel is handed to Evri or Royal Mail, delivery time and handling become the responsibility of the courier.

However, we are here to help.

If your parcel is:

  • Severely delayed

  • Showing no movement

  • Marked as delivered but not received

Please contact us so we can assist you in opening an investigation with the courier.

For damaged packages, please provide photos within 48 hours of delivery.

7. Customs & Import Fees (International Orders)

International shipments may be subject to:

  • Customs clearance

  • Import duties

  • Tax charges

These costs vary by country and are the responsibility of the buyer.
We cannot predict or control customs fees.

8. Contact

For shipping-related questions or support, please reach us at:
📩 contact@fullhairbrasil.com
💬 WhatsApp available on our Contact page.