Terms of service

Terms of Service — Mrs. R Sypriano

Welcome to Mrs. R Sypriano. By accessing or purchasing from our website, you agree to the terms and conditions below. Please read them carefully before placing an order.

1. About Us

Mrs. R Sypriano is an online retailer specialising in premium lace wigs, Brazilian human hair products, accessories, adhesives, and styling solutions.
We are not a manufacturer. All products are sourced directly from trusted factories and suppliers.

Before dispatching, each item is inspected, prepared, and personalised to ensure quality, authenticity, and customer satisfaction.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • You are purchasing goods for personal use only

3. Product Information

We aim to provide accurate descriptions, photos, measurements, and colours.
However, slight variations may occur due to:

  • Manufacturing differences

  • Lighting and screen settings

  • Handmade features on lace wigs

Such variations do not constitute defects.

4. Pricing & Payments

All prices are displayed in GBP (£).
We reserve the right to update prices, promotions, and shipping fees at any time.

Payment must be completed at checkout. Orders are only processed once full payment is received.

5. Order Processing

Processing times may vary depending on product type and personalisation steps.

You will receive email updates regarding:

  • Order confirmation

  • Processing

  • Shipping details

6. Shipping

Shipping times vary based on destination and courier availability.
Once dispatched, shipping delays caused by couriers or customs are outside our control.

Please ensure your address is correct at checkout.
We are not responsible for incorrect or incomplete addresses provided by the customer.

7. Returns & Refunds

Due to the hygiene-sensitive nature of our products, returns are only accepted when the item is:

  • Unopened

  • Unused

  • With all seals, lace, knots, hygiene stickers, and packaging intact

See our full Return & Refund Policy for details.

Defects caused by manufacturing errors may qualify for replacement or refund.
We may request photos/videos for verification.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product, notify us within 48 hours of delivery at:
📩 contact@fullhairbrasil.com

We will investigate and provide a suitable resolution.

9. Use of Products

Our products require correct application, care, and removal.
We offer support via WhatsApp and email to help with:

  • Product selection

  • Installation tips

  • Lace wig care

  • Adhesive/removal guidance

However, we are not responsible for damage caused by incorrect application or misuse.

10. Intellectual Property

All images, product descriptions, branding, and content on this website belong to Mrs. R Sypriano.
Reproduction or commercial use is prohibited without written permission.

11. Liability

We are not liable for:

  • Allergic reactions

  • Misuse of adhesives or removers

  • Improper installation or handling of wigs

  • Losses due to shipping delays or courier issues

Your use of the products is at your own risk.

12. Changes to These Terms

We may update these Terms of Service at any time.
The updated version will always be available on this page.

13. Contact

For any questions about these Terms, please contact us:
📩 Email: contact@fullhairbrasil.com
💬 WhatsApp: available on our Contact page